Privacy Policy
Last updated: October 2026
Introduction
Total Electrical Control Solutions Pty Ltd (TECS, we, our, us) respects your privacy. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how and why we collect, hold, use and disclose personal information, and how you can access or correct it or make a complaint. It applies to personal information collected through our website, www.tec-solutions.com.au, and in the course of our business: the design, manufacture, installation and commissioning of switchboards, control systems and industrial electrical and automation services.
Definitions
In this Privacy Policy, personal information and sensitive information have the meanings given to them in the Privacy Act. You means the individual whose personal information we handle.
What personal information we collect
We only collect personal information that is reasonably necessary for our functions and activities. Depending on how you deal with us, this may include:
- your name, job title, employer and business details (such as company name and ABN);
- contact details, including phone number, email address and business or postal address;
- project and site details you provide, such as site locations, contact people and access requirements;
- records of our communications and dealings with you, including enquiries, quotes, contracts and invoices;
- payment and billing details needed to process transactions;
- for job applicants, contractors and staff: details such as qualifications, licences, work history, referees and, where required, information needed for employment or payment; and
- information about how you use our website (see Our website below).
Sensitive information
We do not generally collect sensitive information (such as health information or criminal history). Where it is reasonably necessary, for example to assess a job application or meet a work health and safety or site-access requirement, we will only collect it with your consent or where the law otherwise permits.
Dealing with us anonymously
You can browse our website and make a general enquiry without identifying yourself. However, we usually need your name and contact details to prepare a quote, deliver a project or respond to you.
How we collect personal information
Where practical, we collect personal information directly from you, for example when you:
- submit an enquiry or quote request through our website;
- phone, email or meet with us;
- engage us, or are engaged by us, as a client, contractor or supplier;
- visit our premises or a site where we are working; or
- apply for a job with us.
We may also collect personal information from third parties, such as your employer, a head contractor, engineering firm or other party you work with on a project, supply authorities, referees you nominate, and publicly available sources. Where we collect information from a third party, we take reasonable steps to make sure you are aware of it.
Why we collect, use and disclose personal information
We collect, hold, use and disclose personal information to:
- respond to enquiries and prepare quotes;
- design, manufacture, supply, install, program and commission our products and services;
- manage projects, including liaising with clients, contractors, engineers and supply authorities;
- process payments, invoicing and accounts;
- assess and manage job applications, staff and contractors;
- meet our legal, regulatory, insurance and work health and safety obligations;
- improve our services and our website; and
- send you information about our services where you would reasonably expect it, or have agreed to it. You can opt out of marketing communications at any time.
We do not use or disclose your personal information for any other purpose unless you consent, you would reasonably expect it, or the law requires or permits it.
Who we disclose personal information to
Depending on the circumstances, we may disclose personal information to:
- our employees and contractors who need it to do their work;
- clients, head contractors, engineering firms and others involved in a project you are part of;
- electricity supply authorities and regulators, where required for approvals or compliance;
- our professional advisers, insurers, auditors and financiers;
- service providers who support our business, such as IT, cloud software, website hosting, email and payment providers; and
- government agencies or other parties where required or authorised by law.
We do not sell personal information, and we do not disclose it to other businesses for their own marketing.
Overseas disclosure
Some of our service providers, such as cloud software, email and website services, may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle personal information consistently with the APPs.
Our website
When you visit our website, our servers and service providers may automatically record information such as your IP address, browser type, the pages you visit and the date and time of your visit. We use this to operate, secure and improve the website.
Our website uses cookies: small files stored by your browser. Some are essential for the site to work; others help us understand how the site is used. You can set your browser to refuse cookies, although parts of the site may not then work as intended.
Information you submit through our enquiry form is sent to us securely over an encrypted (HTTPS) connection and stored by our website and email systems. To protect the form from spam and automated abuse, we use Cloudflare Turnstile, which may process technical information about your device and browser.
Our website may link to other websites. We are not responsible for the privacy practices of those websites.
How we store and protect personal information
We hold personal information in electronic and paper records. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure passwords, reputable service providers and restricting access to people who need it.
When we no longer need personal information for any purpose, and are not required by law to keep it, we take reasonable steps to destroy it or de-identify it.
Data breaches
If a data breach occurs that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme under the Privacy Act.
Accessing and correcting your personal information
You can ask to access the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact our Privacy Officer using the details below. We will respond within a reasonable time, usually within 30 days. If we refuse a request, we will tell you why in writing, unless it would be unreasonable to do so.
Complaints
If you believe we have breached the Privacy Act or the APPs, please contact our Privacy Officer in writing with details of your concern. We will investigate and respond to you in writing, usually within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5288, Sydney NSW 2001
Contact us
For any questions about this Privacy Policy, or to make a request or complaint, contact:
- Privacy Officer, Total Electrical Control Solutions Pty Ltd
- Post: 7 Saxon St, Wagga Wagga NSW 2650
- Phone: (02) 6925 7055
- Email: [email protected]
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website, with the date it was last updated.